English: 1-800-463-6842 / French: 1-800-977-1778

The information line is open from 9 a.m. to 5 p.m.(EST), Monday to Friday. At other times, callers may leave a message to have their call returned by a counsellor during business hours.

A bilingual toll-free information line gives you access to knowledgeable and understanding people who will answer your questions, send relevant information, and, when appropriate, refer you to available resources, such as a local Chapter of Osteoporosis Canada. Although not all the information counsellors have osteoporosis, they have all taken an intensive training program to introduce them to the essentials of the disease:

• What is osteoporosis?
• How is it diagnosed?
• What are the risk factors?
• Drug treatments
• Calcium nutrition
• Physical activity
• Living with osteoporosis

The toll-free information line was started in 1994, and over the years the counsellors have handled on average 10,000 calls per year, about 1/3 of which are in-depth counselling calls.

Customer Satisfaction call backs are conducted, and the responses have been very positive.

Typical comments include:

• counsellor "exuded interest and caring, more than expected,"
• "information is understandable, thorough,"
• counsellor was "knowledgeable, answered questions directly, was very professional,"
• information "well put together, very important for someone without  knowledge of osteoporosis,"
• "thanks to everyone at Osteoporosis Canada - it is a fantastic service."