Toll-free Information Line

English: 1-800-463-6842 / French: 1-800-977-1778

The information line is open from 9 a.m. to 5 p.m.(EST), Monday to Friday. At other times, callers may leave a message to have their call returned by a counsellor during business hours.

A bilingual toll-free information line gives you access to knowledgeable and understanding people who will answer your questions, send relevant information, and, when appropriate, refer you to available resources, such as a local Chapter of Osteoporosis Canada. Although not all the information counsellors have osteoporosis, they have all taken an intensive training program to introduce them to the essentials of the disease:

  • What is osteoporosis?
  • How is it diagnosed?
  • What are the risk factors?
  • Drug treatments
  • Calcium nutrition
  • Physical activity
  • Living with osteoporosis

The toll-free information line was started in 1994, and over the years the counsellors have handled on average 10,000 calls per year, about 1/3 of which are in-depth counselling calls.

Customer Satisfaction call backs are conducted, and the responses have been very positive.

Typical comments include:

  • counsellor “exuded interest and caring, more than expected,”
  • “information is understandable, thorough,”
  • counsellor was “knowledgeable, answered questions directly, was very professional,”
  • information “well put together, very important for someone without  knowledge of osteoporosis,”
  • “thanks to everyone at Osteoporosis Canada – it is a fantastic service.”

A couple of OC’s friendly, knowledgable
1-800 line counsellors




Upcoming Events


  • Wed
    29
    Mar
    2017

    Bone Matters - Unbreakable A Woman's Triumph over Osteoporosis

    12:30 - 1:30 pm EST
  • Mon
    03
    Apr
    2017
    Mon
    15
    May
    2017

    Break Through Program

    1:30 p.m. - 3:30 p.m.
  • Sat
    08
    Apr
    2017

    Bone Fit™ Clinical - Kitchener, ON

    7:30 am - 5:00 pm
  • Sun
    09
    Apr
    2017

    Bone Fit™ Clinical - Kitchener, ON

    8:00 am - 4:00 pm
  • Wed
    12
    Apr
    2017

    Bones N Beer - Peterborough ON

    6:30 pm
  • Sat
    13
    May
    2017

    Bone Fit™ Basics - Pickering, ON

    7:30 am - 5:00 pm
  • Sun
    14
    May
    2017

    Bone Fit™ Clinical - Pickering, ON

    8:00 am - 4:00 pm
  • Thu
    08
    Jun
    2017

    OSTEOPOROSIS LADIES GOLF CLASSIC

    All Day